5 Best Elder Care Services in Melbourne That Treat Your Loved Ones Like Family
Finding the right support for an aging parent or loved one can feel completely overwhelming. You want to make sure they stay as independent as possible, while still getting the right level of care and support.
For some families, that might just mean light help at home through home health care or even extra assistance like maid services, but for others it can mean more dedicated clinical care or even residential options.
To make things easier, I’ve pulled together a simple guide to the best elder care services in Melbourne to help take some of that pressure off and make the transition a bit smoother for everyone involved.
How much does elder care cost in Melbourne?
Elder care costs in Melbourne depend on the type of care you need. In-home care typically ranges from $50 to $90 per hour for private services.
Residential care is usually charged as a basic daily fee of around $66.80 per day.
| Care Type | Type of Fee | Cost Range / Rate |
| In-Home Care | Private Hourly Rate | $50 to $90 per hour |
| Residential Care | Basic Daily Fee | $66.80 per day |
| Residential Care | Accommodation Deposit Refundable (RAD) | $350,000 to $550,000+ (Lump sum) |
| Residential Care | Daily Accommodation Payment (DAP) | $50 to $120 per day |
| Short-Term Respite | Subsidised Residential Respite | $66.80 per day |
| Short-Term Respite | Private Overnight Respite | $500 to $800 per day |
| Short-Term Respite | Day Respite Programs | $100 to $200 per day |
1. Napier Street Aged Care Services
Website: https://www.nsacs.org.au/
Address: 179 Napier St
Contact: 396 969 229
Hours: Available 24/7
Napier Street Aged Care Services offers a really comforting option if you’re looking for a place where a loved one feels more like family than just another resident.
This elder care home has a genuine people-first approach that focuses on building a close, supportive community. Instead of a rigid, one-size-fits-all system, they tailor care plans around each resident’s personal goals and day-to-day needs.
When I spoke with a coordinator there recently, the warm, values-driven culture really stood out.
From what I’ve gathered, local families love that there’s a strong focus on lifestyle programs that help residents stay active and feel a sense of purpose, which feels very reassuring.
But because it’s a smaller boutique facility, it doesn’t have the large campus layout or wide range of extra amenities you might find in bigger aged care homes around Melbourne.
Customer Reviews:
Keeping everyone cared for and happy
Did a translating from Russian to English with one of the aged care resident and was very happy to see a clean house with a very supportive stuff working keeping everyone cared for and happy
- Inna Schvili | Google Review
2. Just Better Care Melbourne Inner East
Website:https://www.justbettercare.com/melbourne-innereast
Address: Suite 13, Level 1, 204 Dryburgh St
Contact: 390 703 436
Hours: Monday – Friday: 8:00 AM – 5:00 PM
Just Better Care is a really great pick if staying independent at home is a top priority for you or your loved one.
One of the biggest comforts here is having access to professional care workers around the clock, which gives family carers a chance to take a much-needed break without worrying.
I like that the staff can help with everything from simple domestic assistance to more complex post-hospital care, depending on what’s needed.
From what I’ve seen, they put real effort into matching support workers with clients, so the relationship feels comfortable and natural rather than clinical or forced.
Plus, they genuinely understand the needs of the community, helping residents build personalised plans around individual goals.
Just keep in mind that they focus entirely on in-home services. So if a loved one eventually needs full-time residential care, you’d need to look at a different type of facility down the track.
3. Home Care Assistance
Website:https://www.homecareassistance-se-melbourne.com.au/
Address: Unit 13 / 417 – 419 Warrigal Road, Cheltenham
Contact: 390 051 159
Hours: Available 24/7
If your loved one is facing the challenges of ageing, Home Care Assistance is a solid choice. This place offers a more holistic, balanced approach to care that focuses on health, well-being, and purposeful living alongside everyday support.
They’re well equipped to handle more complex cognitive conditions. Families also love that they can arrange urgent care quickly when needed, which can be a real relief in stressful moments.
I actually heard from a neighbour who used them for specialised dementia support, and they couldn’t stop mentioning how patient and calm the staff were during each visit.
Plus, their flexible care plans can also be adjusted over time as medical needs change, so support can shift smoothly as things evolve.
The only catch is that their hourly rates and service fees can be a bit higher than those of some other local providers, so it’s something to consider when planning long-term care.
Customer Reviews:
Very satisfied with the carers who take care of my wife
I am very satisfied with the carers who take care of my wife. They are not only experienced but very compassionate and understanding of my wife’s needs. They are always positive and easy to deal with. I would have no problems recommending the company to other potential clients.
- Chris McAleer| Google Review
An amazing Care organisation
Wow really I am lost for words, homecare assistance are Number One in my books, they go out of there way to help you with your goals.. I used to do this for a job and you always could tell the people who really cared about people and the ones that it was only a job..Homecare will match you 100% with someone you will get along with and someone who cares about your well being..if you are looking for an amazing Care organisation I recommend HOMECARE
- Kim Jeffreys (Kimbo) | Google Review
4. Tailored Aged Care Solutions
Website:https://www.tailoredagedcaresolutions.com.au/
Address: Ground Floor, 470 St Kilda Rd
Contact: 1300 623 603
Hours: Monday – Friday: 8:30 AM – 5:00 PM
Tailored Aged Care Solutions is really useful when you’re trying to make sense of the government aged care system, which can honestly feel pretty overwhelming at first. It’s an independent advisory service, so there’s no pressure from providers or hidden bias.
A big part of what they do is take the pressure off families during what can be quite an emotional time. They look at your budget, preferred location, and care needs, then put together a personalised shortlist of suitable providers that actually match your situation.
You also don’t have to deal with all the paperwork, as their social worker has been qualified to do that for over 20 years.
While their initial advice is free, comprehensive packages that require full guidance and ongoing advocacy come with a cost, so prepare for that.
Customer Reviews:
Outstanding in her support and guidance
Irina has been outstanding in her support and guidance through the whole process of moving from transition care to a more permanent place of resdiency. Irina has provided practical support in a manner that has ensured we do not feel overwhelmed and has made the process as easy as can be possible. Irina has listened to our needs and found solutions that suit. I would highly recommend Irina and the team at Tailored Aged Care Solutions to anyone that needs to navigate the Aged Care system.
- Nelita de Vos | Google Review
Facilitate everything very smoothly and extremely effectively
I worked with Irina Nemtsov to help to get my stepmother into respite care. I found Irina to be an outstanding partner. She is deeply knowledgeable of how the system works, helped to facilitate everything very smoothly and extremely effectively. She was very proactive with updates and advice. Cannot recommend the service and Irina highly enough!
- Leon Goldfeld | Google Review
5. Homage Australia
Website:https://www.homage.com.au/
Address: Level 7, 276 Flinders St
Contact: 480 093 788
Hours:
- Monday – Friday: 9:00 AM – 5:00 PM
- Saturday & Sunday: 9:00 AM – 1:00 PM
For those who don’t want the stress of locking into long-term agreements, Homage Australia offers on-demand home care with no lock-in contracts. In fact, you can hire certified care professionals for as little as an hour.
What’s great about them is that their pool of local caregivers can provide a wide range of elder care services, from personal grooming to more complex clinical nursing.
To keep everything transparent, they also use a map-based tracking system and a smartphone app that sends real-time care reports after each visit.
With this digital setup, it’s incredibly seamless to stay on top of daily wellness updates or medical needs, completely cutting out the usual back-and-forth communication
Unfortunately, some users have reported occasional confusion about billing, especially regarding travel fees. It’s best to keep an eye on those.
Customer Reviews:
With a sense of belonging and a great care
Homage is the place where clients are treated like family, with a person-centred approach looking after their needs, strengths and aspirations.
Life becomes joyful and they learn new ways to progress and maximise their capacity to enhance their independence with a sense of belonging and a great care for the maintenance of their dignity.
- Ofelia | Google Review
Has been wonderful with my mum who is 96 years of age
As a new client of Homage I have been very impressed to date. Farial, who is our personal care support worker has been wonderful with my mum who is 96 years of age. She is caring, kind and very knowledgeable. Very little instruction had to be given as she knew exactly what to do from the time she walked in the door.
- Susan Marshall | Google Review